Top-up Policy

Follow-up consultation will be offered free of charge 2-3 weeks after treatment.  We encourage you to attend your follow-up appointment, even if you are happy with your results, as your practitioner may detect movement you are not aware of, which allows the opportunity to address this movement and allow better longevity of your treatment.

 

Top-up of wrinkle relaxer will be provided free of charge only in the case of a complication of recommended doses, such as inadvertent, or exaggerated 'spock brow'.  Exceptions to this protocol include clients with a treatment plan that includes top-up due to specific anatomy requirements, or those requesting a lower dose per treatment area*.

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Free relaxer top-up, if offered (must be approved by Dr Trinity), will be administered strictly a minimum of 10 days and maximum 21 days of initial treatment for the first 2 full treatment cycles only. 

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Top-up after 21 days increases your chance of developing resistance to the product, which may result in the permanent ineffectiveness of future treatments.

Products administered between 22 and 27 days post-treatment will be charged on a slightly reduced “per unit” basis, with a minimum service fee of $50. This accounts for consumables and your practitioner's time and expertise.  The ideal time for top-up is 14 days.

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Any treatment (including top-up) 28 days or more is considered a new treatment cycle and will be charged, per unit, appropriately. 

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Top-up will not, under any circumstances (free or charged) be administered less than 10 days after your treatment as this significantly increases the likelihood and severity of complications. 

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Dermal filler is not able to be "topped up" as it is a completely different product and is priced differently.  Follow-up is still offered free of charge, however, dermal filler is charged strictly on a volume basis, being 0.5ml or 1 ml basis, with usual prices charged.  The only exception to this is a significant complication, such as vascular occlusion, requiring dissolving..

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*If you request a lower dose than recommended, the top-up is charged on a per-unit basis: